REFUND AND CANCELLATION POLICY
FOR CLASSES
Cancellation Window: Clients may cancel or reschedule their booked class up to 48hours prior to the scheduled class time.
Late Cancellation: If a cancellation or change is made less than 48 hours before the scheduled class time, the client will be charged the full price of the class. This policy helps us manage our schedule and accommodate other clients.
No-Shows: Clients who do not show up for their scheduled class without prior cancellation will also be charged the full price of the class.
Refunds: For cancellations made within the specified 48-hour window, clients will receive a full refund or the option to reschedule for another class.
Exceptional Circumstances: We understand that unforeseen circumstances can occur. In cases of illness or emergency, please contact us as soon as possible to discuss options. Decisions on exceptions will be made on a case-by-case basis.
FOR SHOP ITEMS
At Eden Ceramics we are dedicated to ensuring the satisfaction and enjoyment of our handmade pottery. Due to the bespoke nature of our products, which are often made to order, please note the following terms regarding returns:
Faulty Items:
If you receive a product that is defective or damaged, we sincerely apologize for the inconvenience. Please contact us within 14 days of receiving your item to initiate a return process. You may opt for a replacement or a full refund. Proof of purchase and evidence of the fault may be required to process your request. This does not include items damaged by the courier. Although we are precious with our packaging, in case of breakages, the carrier is liable.
Change of Mind:
Please choose carefully as we do not accept returns for a change of mind. This policy is due to the custom and made-to-order nature of our items, each crafted with individual care and attention.